Shipping options
Available delivery services and the exact price are calculated from your order weight and shown before payment in Shopify checkout.
Standard delivery is generally estimated at 7–10 business days and express delivery at 1–4 business days after dispatch. These are carrier estimates, not guaranteed delivery dates.
Processing and tracking
We roast and pack orders as promptly as possible. Orders placed on weekends or public holidays begin processing on the next business day. Busy periods and freshly roasted or customised products may require additional preparation time.
When tracking is available, Shopify sends it to the email or mobile number used at checkout. Check your spam folder and confirm your delivery details before placing the order.
Address problems and delays
Customers are responsible for providing a complete, deliverable address. If an order is returned because the address was incorrect, incomplete or uncollected, additional postage may be required before resending. Contact us promptly if tracking shows an unexpected delay.
Damaged, incorrect or missing items
Please inspect your order on arrival. If an item is damaged, incorrect or missing, use our contact form as soon as possible and include your order number, a description and clear photographs where relevant.
We will assess the issue and provide a replacement, refund or other remedy where required. Keep the product and packaging until we respond.
Change-of-mind returns
Because roasted coffee and other food products are perishable, we generally cannot accept change-of-mind returns after they have been opened. Unopened, non-perishable merchandise may be eligible for return if you contact us promptly and it is unused, in original condition and suitable for resale. Return postage may be the customer’s responsibility.
Consumer guarantees and refunds
Your rights under the Australian Consumer Law are not limited by this policy. If goods have a major failure, you may be entitled to a refund or replacement. For other failures, we may choose to repair, replace or refund as required by law.
Approved refunds are returned to the original payment method. Bank processing times can vary.
Click and collect
Where click and collect is offered, available locations, pickup windows and preparation estimates appear during ordering. Wait for confirmation before travelling to the store and bring your order details when collecting.