Privacy policy

We may collect your name, contact details, delivery and billing details, order history, account information, enquiries, job application details, reviews and information you choose to provide.

Our website may also collect technical information such as your device, browser, approximate location, pages visited and security logs.

• Process, deliver and support orders.
• Provide customer accounts, Cruze Rewards and requested services.
• Respond to enquiries, reviews and employment applications.
• Prevent fraud, spam and misuse.
• Improve our products, stores, website and customer experience.
• Send marketing only where you have consented or where permitted by law.

Payments and checkout are handled securely by Shopify and its payment providers. Cruze Coffee does not receive or store your full card number.

We may use trusted providers for website hosting, email delivery, analytics, shipping, loyalty, customer support and business systems. They may process information only to provide those services and under their own privacy and security obligations.

Store reviews submitted through this website are private unless you separately choose to post a review on Google. Contact details included with a review are optional and are used only to follow up on that feedback.

Employment applications and uploaded résumés are used to assess employment opportunities and are shared only with authorised recruitment staff.

We may use essential cookies for carts, security, checkout and accounts. With appropriate consent, analytics and advertising tools may help us understand website use and measure campaigns. You can manage cookies through your browser and any consent controls shown on the site.

We retain information only as long as reasonably required for the purpose collected, legal obligations, dispute resolution and fraud prevention. Reasonable safeguards are used to protect it.

You may ask to access or correct personal information we hold about you, or raise a privacy concern, through our contact form. We may need to verify your identity.

Our online store is intended for customers who can lawfully make purchases. It is not directed to children under 13.

We may update this policy when our services or legal obligations change. The latest version will always appear on this page.